Customer Service Representative (CSR) - GraPARI Airmadidi

Infomedia Nusantara is seeking a dedicated and customer-focused Customer Service Representative (CSR) to join our team at the GraPARI Airmadidi location. As a CSR, you will play a pivotal role in delivering exceptional service to our customers, and ensuring their queries and concerns are addressed promptly and professionally.

At GraPARI Airmadidi, we are committed to providing top-notch customer service, and we believe that our CSR will be the face of our commitment to customer satisfaction. This role offers a unique opportunity to work in a dynamic and customer-centric environment, where your efforts directly impact the customer experience. If you are passionate about customer service and want to make a difference in the lives of our customers, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Provide accurate and helpful information to customers about our products and services.
• Resolve customer issues and concerns in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Assist in training and mentoring new team members.
• Collaborate with other departments to ensure a seamless customer experience.
• Monitor and improve customer service metrics and KPIs.
• Stay up-to-date with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, preferably in a retail or service industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work in a fast-paced and customer-centric environment.
• Fluency in Indonesian and English is a plus.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

Lowongan Terkait