Customer Service Administrator - Key Distribution Partners

Join Key Distribution Partners as a Customer Service Administrator and become a vital part of our dynamic team in Tangerang, Banten. We are seeking detail-oriented, fast-thinking, and highly communicative professionals to deliver exceptional service to our valued clients. In this role, you will be the first point of contact for customer inquiries, ensuring a seamless and positive experience for all our clients. With a growing client base and a commitment to excellence, this is the perfect opportunity to grow your career in a supportive and innovative environment.

Key Distribution Partners is a leading distribution company in Indonesia, known for our reliability and commitment to customer satisfaction. Located in the strategic city of Tangerang, we offer a dynamic work environment where you can contribute to our mission of delivering high-quality products and services. As a Customer Service Administrator, you will handle customer inquiries, manage customer data, and ensure that our clients receive the best possible service. This role is crucial in maintaining our reputation for excellence and customer loyalty.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions.
• Manage customer data using CRM software such as Salesforce or HubSpot.
• Coordinate with internal teams to resolve customer issues efficiently.
• Provide exceptional customer service, ensuring client satisfaction and loyalty.
• Monitor customer feedback and implement improvements to our service offerings.
• Generate and maintain detailed customer service reports.
• Assist in training new hires on customer service best practices.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service or a related role.
• Proven experience in managing customer data and using CRM software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Fluency in both English and Indonesian.
• Ability to work in a fast-paced, dynamic environment.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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